Enfo enables secure deployment of AI for its customers .

Artificial intelligence plays a key role both in Enfo's own operations as well as in the services we offer to our customers. The implementation of AI must not only be efficient but also secure, and it must meet the necessary cybersecurity requirements.

How does Enfo utilize AI in its own operations?

At Enfo, AI and automation have become key strategic elements that support the realization of our other strategic objectives – while improving operational efficiency and developing our customer offering. 

Our main technology partner is Microsoft, and we make extensive use of their Copilot to improve operational efficiency. To support the adoption of internal AI, we have set up a Copilot Center of Excellence team focused on integrating and utilizing AI, while considering security, regulatory, governance, wellbeing at work and user satisfaction aspects. In addition, as the significance of AI and automation has been growing, we have created a dedicated AI and Automation Center of Excellence group within the Center of Excellence unit, which will develop AI and automation solutions to support operational efficiency and monitor the development of AI technologies. This will help Enfo to keep pace with changes in AI and remain a relevant expert in its field in the future as well.

At Enfo, AI is a strategic-level choice that we want to be a visible as well as tangible part of everyday work. Different user groups use AI in different ways, for example to support ideation, sales, data structuring and collection, to improve the efficiency of service desk work as well as contact handling and for technical tasks such as programming. AI also brings benefits in simple tasks such as writing meeting notes. There are many ways to improve the efficiency of service production. While AI supports many tasks making them easier, it does not replace human thinking and decision-making. The Copilot Center of Excellence contributes to ensuring that AI is viewed and considered as a versatile tool for improving work efficiency at Enfo.

Enfo ensures efficient and safe deployment of AI for its customers

Enfo is happy to assist its customers in the efficient and safe implementation of AI. When developing our service offering, we pay attention to what AI means as a megatrend and what opportunities it offers in business. We monitor industry developments to ensure that our services remain up-to-date and provide the best possible support to our customers.

It is predicted that as many as a third of companies are already using AI to access the data mass of their company as well as the entire industry. To support this, they need a partner who can ensure the secure use of both data and AI, as well as sufficient computing capacity to train and use AI. Enfo takes all these aspects into account when developing its own service portfolio: effective AI deployment, safe use of AI, data security and privacy, and the necessary computing power.

Read more about service development at Enfo 

The Copilot Center of Excellence was found to be a well-functioning concept in Enfo's internal use, so we have started to produce a similar service for the deployment of artificial intelligence for our customers as well. Consisting of Enfo experts and customer representatives, the Center of Excellence provides the customer with the coordination of AI deployment, the technical aspect which includes the management of Copilot and its security, and the functional part, which focuses on how the customer uses AI in their business. The client's employees can present their AI-related questions and observations directly to the core service team. This ensures change management and usage support in the specific business and organizational context of the customer. The Service Desk, which supports day-to-day operations, is not overburdened during the project roll-out, and the initial experiences can be monitored centrally.

How to manage AI-related security issues?

AI security is a hot topic both at Enfo and among our customers. Criminal threats are present, and the sensitive and volatile geopolitical situation makes it even more important to choose trusted partners. Unfortunately, cyber-attacks are also evolving with artificial intelligence. For example, phishing attacks may become even harder to detect in the future, requiring even greater vigilance from individuals.

In questions related to information security of AI solutions, choosing the suitable, competent partner is crucial to risk management. Enfo's role as a domestic player brings security to our customers, and choosing partners who invest in information security is important for Enfo. As a partner, Enfo trusts in Microsoft and their wide range of security solutions. Enfo solves and delivers customer data security by using MS technologies, which are also constantly being developed. Centralized technology also bring benefit by providing centralized capabilities for data storage as well as controlling and tracking functions. 

Data protection is another key issue in the use of AI. One of the biggest risks in the use of AI is poorly managed data. To use AI reliably, it is important that data is properly classified and managed. Enfo conducts security assessments for its customers to evaluate their readiness for the safe implementation of AI. In addition, Enfo's range of services includes Traficom's Kybermittari (Cybermeter) Assessment that also touches on the use of AI, but does not examine it as extensively as a separate survey focused on the use of AI. The assessments can be integrated into Enfo’s Copilot Center of Excellence service, which ensures that the use of AI complies with ethical guidelines and legislation. The service creates the necessary governance models to identify and address the risks of AI solutions before they cause problems.

Those heading towards AI are also interested in the cost structure of deployment. Without adequate risk and data management, AI solutions can be costly, and the benefits do not match the investment. Artificial intelligence technologies are developing rapidly, and companies should be prepared for long-term and repeated renewal related to the use of artificial intelligence and investments.

Artificial intelligence brings significant opportunities, but its utilisation requires sufficient expertise and a reliable partner. Contact us to discuss how Enfo could support the safe deployment of AI and maximize its benefits!