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Enfo's customer experience has improved: over 90 % of customers would recommend us
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Enfo measures customer satisfaction twice a year to get an overall picture of the customer experience and to orientate the development of operations and service quality. The results of the Spring 2025 customer survey were very positive. Enfo improved upon its already strong performance: according to the survey, 95% of customer contacts are willing to recommend Enfo as a partner. Overall, customer companies are very satisfied with the partnership.
Overall customer satisfaction also increased slightly from the previous measurement, with a score of 4.08 on a scale of 1 to 5 (December 2024 the score was 4.05). The level is high when it comes to the demanding field of continuous IT services. In the open feedback from customers, Enfo's experience-based customer knowledge and Enfo's ability to provide services in accordance with the agreement in smooth everyday cooperation were particularly mentioned. Customers found Enfo to be very pleasant to work with. They appreciated the company's expertise and the response to contacts is fast enough.
"Especially with the ongoing integration between Enfo and Tietokeskus, we are particularly pleased with the results. It is good to continue from here by further developing together and serving our customers in the best possible way," says Sanna Mari Alppivuori, SVP responsible for Sales, Customer Experience and Sustainability at Enfo.